Extended Holiday Refund Policy:

• Clothing, Stationery, Technology and General Merchandise purchases made between November 1, 2024 – December 13th , 2024 can be returned up to January 13, 2025.

Refund Conditions

• Original receipt required.
• Refunds will be issued via the same method of payment, except for cash returns. If purchase was paid for with cash, refund will be issued to an instore gift card.
• Sale, Clearance, and/or Discounted items are FINAL SALE and cannot be exchanged or refunded.
• Price adjustments can be made within 7 days of purchase and will be honoured in the form of an instore gift card.

Clothing, Stationery, Technology & Merchandise

• Clothing, stationery, technology, and giftware can be returned within 30 days of original purchase date.
• Merchandise must be unopened, unused, unworn and in original condition.

Software, used textbooks, custom/special orders, program hoodies, scrubs, lab coats, medical supplies, and gift cards (Brock & Prepaid)

• Software, used textbooks, custom/special orders, program hoodies, scrubs, lab coats, medical supplies, and gift cards (Brock & Prepaid) are FINAL SALE.

Physical Textbooks

• Fall Semester Textbooks Refund Deadline: September 11, 2024. After September 11, 2024, all textbooks are FINAL SALE, unless proof of drop is presented before September 18, 2024.
• Winter Semester Textbook Refund Deadline: January 13, 2025. After January 13, 2025, all textbooks are FINAL SALE, unless proof of drop is presented before January 20, 2025.
• Spring/Summer Textbooks: Can be returned within 5 business days of original purchase date.
• Textbooks must be returned in original, unopened packaging and in new condition. Do not write in, mark, read your textbook or open any accompanying software until you are certain about your courses. Used Textbooks are final sale. Textbook refunds are limited to the beginning of each term. 

Digital Course Materials - E-Books & Access Codes

• All digital course materials are FINAL SALE and cannot be exchanged or refunded.

Exchange Policy

• Clothing, stationery, technology, and giftware can be exchanged within 30 days of original purchase date where product is available. Merchandise must be unopened, unused, unworn and in original condition.

Abandoned Order Policy

• Pickup Orders will be held for up to 21 days. After 21 days orders will be flagged as unclaimed. We will make up to two (2) attempts to contact the purchaser. The initial attempt will be made by email (if available) with a follow-up contact attempt by phone (if available). If we do not hear from you or are unable to contact you within 31 days of the order being placed, your order will be marked as abandoned. There are no refunds for abandoned orders.