Refund Policy

Hassle free Returns

We understand that sometimes your order won’t work out for you – and that’s ok. For your convenience, online orders can be returned in-store or by mail. In-store purchases must be returned or exchanged in-store.

Our Return Policy

  • Clothing, stationery, technology, giftware & general books can be returned within 30 days of receipt date.
  • Textbooks – All textbooks are FINAL SALE.
  • Digital course materials, software, custom and special orders, clickers, medical supplies, and gift cards (Brock & Prepaid) are FINAL SALE.

Refund Conditions

  • Original receipt required
  • An Online Return Form must be included with all returns sent my mail.
  • Product must be returned within 30 days of purchase date.
  • Merchandise must be unopened, unused, unworn and in original condition
  • Refunds will be issued via the same method of payment, except for cash returns. If purchase was paid for with cash, refund will be issued with another form of payment.
  • Price adjustments can be made within 30 days of purchase and will be honoured in the form of a Campus Store gift card.
  • Original shipping charges are not refundable.

How to Return Your Online Order via MAIL

  • To start an online return, please fill out an Online Return Form. This form MUST be included in your package for us to complete your return, along with your original receipt.
  • Place your item(s) with the completed return form and original receipt in a sturdy container, like the one your item(s) came in. Remove any older addresses and barcodes and affix your new shipping label to the package.
  • All returns must be mailed to: BROCK UNIVERSITY CAMPUS STORE C/O RETURNS DEPARTMENT 1812 Sir Isaac Brock Way St. Catharines, ON L2S 3A1
  • Please allow up to 10 business days from the time we receive your package for the refund to be reflected on your bank statement.

Exchanges

We are not able to process exchanges via mail. If you need a new size or colour, simply place a new order online at https://campusstore.brocku.ca/.

As always, we are here to help. If you have any questions about your return, email us at campusstore@brocku.ca or call 905-688-5550 ext. 5583.

 
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